Standard Processing Time: Orders are typically processed within 1-5 business days after payment is confirmed. This does not include weekends or holidays. Once processed, you will receive a confirmation email with tracking information.

Same-Day Processing: Orders placed before noon CST on business days may qualify for same-day processing, subject to product availability. Orders placed after this time will be processed the following business day.

High-Volume Periods: During peak times such as holidays or promotional events, order processing may take longer due to high order volumes. We appreciate your patience and will do our best to minimize delays.

Incomplete Information: Processing can be delayed if essential details (e.g., shipping address or payment info) are missing or incorrect. Please ensure all information is accurate when placing your order

Out-of-Stock Items: In the rare event that an item is out of stock, we will contact you with options to delay the shipment, choose an alternative product, or request a refund.

Fraud Prevention: Orders flagged for security or fraud checks may require additional verification, which could delay processing. We will contact you if there are any issues.

Pre-Orders and Back-Orders:
If you purchase a pre-order or back-order item, the estimated shipping time will be noted on the product page. Processing will occur once the product is available.

Changes and Cancellations:
After your order enters processing, we are unable to make changes or cancellations. If you need to modify your order, please contact us immediately at info@bhairs.com before the order begins processing.

Tracking Number Notification: After your order has been processed and shipped, you will receive a confirmation email containing your tracking number. This number is essential for tracking the progress of your package and is typically available within 24 hours after the order ships.

Carrier Information:
We partner with several reliable shipping carriers, including, to deliver your order. The specific carrier assigned to your shipment will be mentioned in the tracking email, along with any pertinent tracking details.

Tracking Multiple Packages: In the event that your order consists of multiple items that need to be shipped separately, you will receive distinct tracking numbers for each package. These tracking numbers will allow you to monitor each package individually as it moves through the shipping process.

Order Status Updates: Once shipped, you can expect your tracking status to go through several stages such as “In Transit,” “Out for Delivery,” and “Delivered.” We recommend checking the status regularly to stay updated on any changes, especially during peak seasons when delivery times may fluctuate.

Tracking Delays: Sometimes, there may be a slight delay (24-48 hours) in tracking updates after your order is dispatched, depending on the carrier. If your tracking number shows no movement after this time, please reach out to the shipping carrier directly, or contact us for assistance.

Tracking Issues: If your tracking information appears incorrect or there’s a lack of updates, it could be due to delays in the carrier’s system. In such cases, you can contact the carrier using the information in your tracking email, or get in touch with our support team for further assistance.

Estimated Delivery Date: Based on the carrier’s information, an estimated delivery date will be provided. Please note that this date is an estimate and can be affected by weather, holidays, or other external factors. We recommend keeping an eye on your tracking status to anticipate any changes.

Responsibility for Accuracy: It is your responsibility to provide accurate shipping information at checkout, including your full name, address, city, state, postal code, and contact number. Please double-check your details before finalizing your purchase to avoid any issues.

Order Changes: If you notice an error in your shipping information after placing your order, please contact us immediately at info@bhairs.com. Changes can only be made if your order has not yet been shipped. We will do our best to update the shipping details before the package is dispatched.

Undeliverable Packages: If incorrect or incomplete shipping information leads to an undeliverable package, the package may be returned to our warehouse as “Returned to Sender.” In such cases, we will contact you to verify the correct shipping address, and additional shipping fees may apply to resend the package to the updated address. Incorrect shipping information can also cause significant delays in delivery if the carrier is unable to locate the address or requires further details to complete the delivery. Shipping carriers may sometimes attempt to correct minor errors, such as incorrect postal codes or missing apartment numbers, but this is not guaranteed. If a package is delayed or returned due to incorrect shipping details provided by the customer, the shipping fees may not be refunded, and re-shipping costs will be the customer’s responsibility.

Furthermore, any shipping delays caused by incorrect or incomplete information are not the responsibility of Wigs and Hair Essential Products, and the original shipping fees may not be refunded in such cases. We recommend verifying the address and ensuring all required fields are accurately completed to avoid these issues. If a package is returned to us, re-shipping can only occur after confirmation of the correct address and payment of any additional fees.

Reporting a Lost or Stolen Package: If your package does not arrive within the estimated delivery window, please check the tracking information provided in your shipping confirmation email. If the tracking indicates that the package was delivered but you cannot locate it, please take the following steps: Check Surrounding Areas: Verify if the package was left in a nearby location, such as a porch, mailbox, or with a neighbor. Contact the Carrier: Reach out to the shipping carrier (e.g., FedEx, UPS, USPS, DHL) to report the missing package. They may have additional information regarding the delivery or may initiate a search for the package.

Notification to Us: If you believe your package is lost or stolen, please notify us at info@bhairs.com as soon as possible. We will assist you in resolving the issue and guide you through the claim process if applicable.

Lost Packages: If the carrier confirms the package is lost in transit, we will work with you to arrange for a replacement order or issue a refund.

Stolen Packages: If the tracking indicates that the package was delivered but is missing from your location, we may require you to file a police report or provide documentation for verification before processing a refund or replacement.

Carrier Responsibilities: Once a package is marked as delivered by the carrier, it is considered the customer’s responsibility. We recommend taking precautions to ensure the security of your package, such as having it delivered to a secure location or using a package locker service if available.

Signature Confirmation: For higher-value orders, we may require a shipping option that requires a signature upon delivery. This can help prevent theft by ensuring that someone must be present to receive the package. If you opt for this service, please be aware that it may result in longer delivery times.

Damaged Packages: If you receive a damaged package, please take the following steps immediately: document the damage to both the packaging and its contents by taking photos, then notify our customer support team within 48 hours of delivery for assistance with the return or replacement process. Be sure to retain the original packaging and product, as we may require further information to process claims or returns.

Address Issues: If you notice an incorrect shipping address after placing an order, please contact us immediately before the order is shipped. Once shipped, we may not be able to change the address, and additional fees may apply if redirection is required. To avoid this, always double-check your shipping information for accuracy before completing your purchase.

Delayed Deliveries: If your package is delayed beyond the estimated delivery date, please check the tracking details provided in your shipping confirmation email for any updates. You can also contact the shipping carrier for further information, as external factors like weather, customs delays, or high shipping volumes may affect delivery times. If the delay persists beyond the carrier’s estimated timeline, contact our customer support team, and we will investigate the issue.

Missing Packages: If your tracking shows the package was delivered but you have not received it, first verify that the shipping address was correct and check the tracking status. Then, check safe locations around your home, such as the porch, back door, garage, or with neighbors. Sometimes, packages are marked as delivered before arrival or left in a different location, so you may need to contact the carrier for further information. If the package is still missing, notify our customer support team for assistance.

Policy Updates: We reserve the right to change, modify, or update this shipping policy at any time. This may include adjustments to shipping rates, delivery times, shipping carriers, and other related terms.

Reviewing the Policy: We encourage all customers to review our shipping policy periodically. By doing so, you will stay informed about any changes that may affect your order and delivery experience.

Impact of Changes: Changes to this policy will not affect any orders that have already been placed prior to the update. Your order will still be processed according to the terms that were in effect at the time of your purchase.

Customer Responsibility: It is the customer’s responsibility to stay informed about the current shipping policy. Continued use of our website and services following any changes constitutes your acceptance of the updated policy.

Feedback and Questions:
If you have any questions or concerns about the shipping policy or any changes made, please feel free to contact our customer support team at info@bhairs.com. We value your input and are here to assist you.