Welcome to Wigs and Hair Essential Products, your trusted source for high-quality wigs, hair care products, wig styling tools, and all your essential hair needs! We are committed to ensuring you are fully satisfied with your purchase. If for any reason you are not completely happy with your order, we offer a return and refund policy to make your experience with us as smooth as possible.

Please carefully review the terms and conditions outlined below, which govern the process for returning products and requesting refunds. By making a purchase through our website, you agree to comply with these policies

At Wigs and Hair Essential Products, we accept returns on certain items within 10 days of delivery, provided the following conditions are met:

Unused and Unworn Condition: Items must be returned in their original, unused, and unworn condition. Products showing any signs of wear, styling, or alteration (e.g., cutting, dyeing, trimming) are not eligible for return.

Original Packaging: All items must be returned in their original packaging, with all accompanying accessories, tags, and documentation intact (e.g., wig caps, clips, hair hangers, instruction booklets, etc.). Any missing components may impact the eligibility for return or lead to a reduced refund.

Proof of Purchase: A valid proof of purchase, such as an order confirmation, invoice, or receipt, is required for all returns.

Return Timeframe: Returns must be initiated within 10 days of receiving the product. After this period, returns will not be accepted.

Condition of Return: The item must be free from signs of wear, damage, or odor (e.g., perfume, smoke). Products that show signs of tampering, improper care, or handling that affects their resale value will not be accepted for return.

To qualify for a return or refund of a wig, the following conditions must be met:

Original Condition: The wig must be unused and show no signs of wear.

Lace: The lace must remain uncut and undamaged.

Curls: The curls must be intact and unraveled.

Tags: Any original tags attached to the wig must remain uncut and attached to the product.

Packaging: The wig must be returned in its original, undamaged packaging.

Failure to Meet Conditions: If any of these conditions are not met, the return or refund request may be declined.

Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund via email. Approved refunds will be processed within 7-10 business days to the original method of payment.

Partial Refunds: If the returned product shows minor signs of use or damage to the packaging, a partial refund may be issued at our discretion.

Shipping Costs: Original shipping fees are non-refundable unless the return is due to an error on our part.

To maintain hygiene standards and ensure product quality, certain items are non-refundable and cannot be returned once they have been opened, used, or altered. Please review the following list of non-refundable products:

Hair Care Products: Any opened or used shampoos, conditioners, hair oils, serums, styling creams, and similar hair care products cannot be returned due to hygiene reasons. Once the seal on the product is broken, it is considered non-returnable.

Hair Styling Tools: Combs, brushes, curling irons, flat irons, blow dryers, and other hair styling tools are non-refundable once they have been opened or used. We recommend testing the product without using it on your hair to ensure it is functioning correctly before full use.

Final Sale or Clearance Items: Products sold as final sale or promotional offers are not eligible for return or refund. Please double-check product details and descriptions before purchasing final sale items, as these are sold at a discount with the understanding they cannot be returned.

Opened Bundles, Clip-Ins, and Tape-Ins: Hair extensions, including bundles, clip-ins, and tape-ins, that have been opened, worn, cut, or styled are not eligible for a refund. For sanitary reasons, we cannot accept returns for these items once they have been removed from their original packaging.

Policy Updates: We reserve the right to change, modify, or update this shipping policy at any time. This may include adjustments to shipping rates, delivery times, shipping carriers, and other related terms.

Reviewing the Policy: We encourage all customers to review our shipping policy periodically. By doing so, you will stay informed about any changes that may affect your order and delivery experience.

Impact of Changes: Changes to this policy will not affect any orders that have already been placed prior to the update. Your order will still be processed according to the terms that were in effect at the time of your purchase.

Customer Responsibility: It is the customer’s responsibility to stay informed about the current shipping policy. Continued use of our website and services following any changes constitutes your acceptance of the updated policy.

Feedback and Questions:
If you have any questions or concerns about the shipping policy or any changes made, please feel free to contact our customer support team at info@bhairs.com. We value your input and are here to assist you.