At Wigs and Hair Essential Products, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or make a purchase. By using our website, you agree to the collection and use of information in accordance with this policy.

Contact Information: Such as your name, email address, phone number, and shipping/billing address.

Account Information: Including your username and password, if you create an account with us.

Payment Information: Such as your credit card number, expiration date, and billing address, which is securely processed through our payment gateways.

Order Details: Information related to the products you purchase, including product preferences, order history, and shipping details.

Communications: Any information you provide when contacting our customer service team, submitting reviews, or responding to surveys.

Transactional Information: When you make a purchase or return a product, we collect details about the transaction, such as the date, time, product(s) purchased, payment method, and delivery address. This helps us fulfill orders, manage returns, and keep records of sales.

Survey and Feedback Data: If you participate in surveys, contests, or promotions, we may collect additional personal information such as your opinions, preferences, and any other details you choose to provide in response to our surveys or forms. This feedback helps us improve our products and services.

Communication Preferences: We collect data on your communication preferences, including your opt-in/opt-out status for receiving marketing emails, newsletters, or other notifications from us. You can update your preferences at any time by adjusting your account settings or using the unsubscribe link in our emails.

To Process Orders and Provide Services: We use your personal information to process and fulfill your orders, including sending order confirmations, processing payments, arranging shipping, and providing customer support. This ensures that we can deliver the products and services you have requested efficiently.

To Communicate with You: We may use your contact information (such as email or phone number) to communicate with you about your orders, account updates, and changes to our policies. Additionally, we send transactional emails, such as shipping confirmations and delivery updates, to keep you informed about your order status.

For Corporate Transactions: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred as part of the transaction. We will ensure that any acquirer or successor continues to protect your personal information in accordance with this policy.

Third-Party Service Providers: We may share your personal information with trusted third-party service providers who help us operate our website, process payments, ship orders, and perform other business functions. These service providers have access to your information only to perform specific tasks on our behalf and are contractually obligated to maintain the confidentiality and security of your data.

Shipping and Logistics Partners: In order to deliver your purchased products, we share your shipping information, such as your name, address, and contact details, with our logistics partners and carriers. This allows us to fulfill your orders and provide you with tracking information. These partners are required to protect your information and use it only for the purpose of delivering your order.

Payment Processors: We work with third-party payment processors to handle financial transactions securely. Your payment information is encrypted and transmitted directly to these payment processors without being stored on our servers. Payment processors may collect and store your payment details in accordance with their own privacy policies.

Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or part of our assets, your personal information may be transferred to the new owners as part of the transaction. We will notify you via email or a prominent notice on our website if such a transfer occurs, and inform you of any choices you may have regarding your personal data.

Public Forums: Any information you voluntarily post in public forums on our website (such as product reviews or Q&A sections) may be publicly accessible to other users. We advise caution when sharing personal details in these areas, as they are not subject to the same privacy protections as other parts of our website.

Social Media Platforms: If you choose to connect your social media account to our website, or if you engage with our content on social media platforms, we may receive certain information from those platforms in accordance with their privacy policies. This may include your profile information, posts, and interactions. You can control the information shared through your social media platform settings.

Placing an Order: Once you select your desired products and complete the checkout process, you will receive an order confirmation via email, summarizing your purchase and providing an estimated delivery time. Please ensure that your email address is accurate, as this will be our primary method of communication regarding your order.

Order Confirmation: After placing an order, you will receive an email confirming that we have received your order. This does not mean your order has been accepted. We reserve the right to accept or decline your order after reviewing product availability, payment verification, and other factors. Once your order is processed and shipped, you will receive a shipping confirmation email with tracking information.

Payment Authorization: All orders are subject to payment verification before being processed. We accept a variety of payment methods, including major credit and debit cards, as well as other options available at checkout. Funds will be authorized at the time of order, but your payment will not be captured until the order is processed and ready for shipment.

Order Changes: Once an order has been placed, changes such as product modifications, shipping details, or cancellations may not be possible due to our streamlined order fulfillment process. However, if you need to make changes, please contact our customer support team immediately, and we will do our best to accommodate your request.

Backorders and Stock Availability: While we strive to maintain accurate stock levels, there may be instances where an item is out of stock. In the event of a backorder or delay, we will notify you promptly with options to either wait for the product to be restocked, substitute it, or cancel the order.

Shipping Times and Delays: We aim to process and ship all orders within 2 to 5 business days. However, processing times may vary depending on product availability and order volume. You will receive a tracking number as soon as your order is dispatched, allowing you to monitor your delivery status. Please note that delivery times may be affected by external factors such as shipping carrier delays or customs procedures.

Order Cancellations: You have the option to cancel your order within a limited time after purchase, typically before the order is processed for shipment. If your order has already been processed, cancellation may no longer be possible, but you may be eligible for returns as per our return policy. Please contact customer service to initiate a cancellation request.

Fraud Prevention: To protect against fraud, we may review certain orders before they are processed. If we suspect any fraudulent activity, we reserve the right to cancel the order or request additional verification. You will be notified promptly if additional information is required.

Order Tracking: Once your order is shipped, you will receive an email with tracking details. You can use the provided tracking number to monitor the progress of your delivery. Please allow up to 24 hours for tracking updates to become available from the shipping carrier.

Out of Stock and Substitutions: If a product is out of stock after you’ve placed an order, we will inform you as soon as possible. You may choose to wait for the restocking, receive a refund, or select an alternative product of equal value.

Multiple Shipments: If your order contains multiple items, they may be shipped separately based on availability. In such cases, you will not be charged extra for split shipments, and you will receive separate tracking numbers for each package.

Pre-orders: For items available for pre-order, your payment will be processed when the order is placed, and the item will be shipped as soon as it becomes available. Estimated shipping dates will be provided at the time of pre-order and may be subject to change.

Manage Account Information: You can review, update, or correct your account information at any time by logging into your account. Keeping your information current helps us provide better services and ensures accurate order processing.

Correct Your Information: If your personal data is inaccurate or incomplete, you have the right to request corrections. You can update much of your information directly through your account settings, or you may contact us for assistance in making necessary changes.

Delete Your Information: You have the right to request the deletion of your personal data, subject to legal and business record-keeping requirements. If you wish to delete your account or personal information, please contact us, and we will process your request in accordance with applicable laws.

Data Protection Practices: We implement a variety of security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes the use of encryption, firewalls, and secure server environments.

Access Controls: Access to personal information is restricted to authorized personnel only. We ensure that our employees and partners are trained in data protection and confidentiality protocols.

Secure Payment Processing: We utilize secure payment processing services that comply with industry standards to protect your payment information during transactions. Your credit card details are never stored on our servers.

User Responsibility: While we take steps to protect your personal information, you also play a role in ensuring your security. We recommend that you use strong, unique passwords for your accounts and avoid sharing your login credentials with others.

Review Periodically: We encourage you to periodically review this Privacy Policy to stay informed about our practices regarding your personal information. Regularly checking this page will help you understand how any updates may impact your rights and choices.

Notification of Significant Changes: If we make significant changes to this policy, we will notify you via email or through a prominent notice on our website before the changes take effect. This notification will detail the nature of the changes and their potential impact on your personal information.

Acceptance of Updated Terms: By continuing to use our website after any modifications to this policy, you accept and agree to the updated terms and conditions. If you do not agree with the changes, you should cease using our services and notify us of your concerns.

Ongoing Commitment: Our commitment to protecting your privacy remains paramount. Any changes we implement will always prioritize your rights and the security of your personal information.

Questions? Reach out to us at inf@bhairs.com. Your trust is paramount, and we’re here to address any concerns.

By utilizing our website, you signify your acceptance of this Privacy Policy. We appreciate your trust and strive to make your online experience secure and enjoyable.