We strongly advise double-checking your shipping address before finalizing your order. Unfortunately, once an order is placed, we are unable to update the shipping address. It is crucial to provide the correct information during the checkout process, as we cannot take responsibility for orders sent to an incorrectly provided delivery address.

In case you need to make adjustments after placing the order, we suggest reaching out to the shipping courier once you receive the tracking information. Some couriers may offer options or assistance, although this is subject to their policies.

Thank you for your understanding and cooperation in adhering to these guidelines, ensuring a smoother ordering and delivery process.

We regret to inform you that, once an order has been successfully placed, we are unable to accommodate requests for adding or removing items. Our order processing system is designed for efficiency, which limits our ability to make modifications post-purchase.

We highly recommend carefully reviewing your order before confirming the purchase to ensure that it aligns with your requirements. If you have specific concerns or require further assistance, we encourage you to contact our customer support promptly.

We appreciate your understanding and value your cooperation in adhering to these policies, as they contribute to a smoother and more streamlined order fulfillment process.

We sincerely regret any inconvenience caused. Please note that shipping fees are non-refundable. In the event of damaged or lost items, we encourage you to contact us immediately for assistance at info@hairs.com. Our dedicated team members are poised to provide the necessary support and guidance to address your concerns promptly. We appreciate your understanding and look forward to resolving any issues you may encounter.

In the event of receiving the wrong/missing product or a defective item, kindly email info@bhairs.com with your order number in the subject line, and if possible, attach a photo for reference. One of our team member will promptly assist you.

Please note that shipping fees are non-refundable. For issues related to damaged or lost items, we encourage you to contact us without delay at info@bhairs.com, where our dedicated team members are ready to provide assistance. We appreciate your understanding.

To initiate a return in accordance with our policy, please contact our customer support team, providing your order number and details of the item you wish to return. Upon receiving authorization, carefully package the item, including any original accessories or promotional materials. Clearly label the package with the provided return authorization information and ship it to the address specified by our customer support. We recommend using a trackable shipping method to monitor the return’s progress. Once we receive and inspect the item, we will proceed with processing the return, issuing a refund or facilitating an exchange based on your preference and product availability. For comprehensive guidelines and information, please refer to our official return policy. If you have any questions or need assistance, our customer support team is ready to help guide you through the process.

We do not offer international shipping at this time. However, we are actively exploring the possibility of expanding our shipping services to include international destinations in the future. As our company grows, we aim to provide a broader reach to our customers. We appreciate your understanding and patience. If you have any specific questions or would like further assistance, please don’t hesitate to contact our customer support team. They will be happy to assist you with any inquiries you may have.

In the event of shipping delays, we proactively communicate updates to our customers through various channels. This typically includes email notifications providing information on the delay, the reason behind it, and an estimated new delivery timeframe.

To rectify such situations, we work diligently to address the root cause of the delay, whether it’s due to unforeseen circumstances, logistics issues, or any other factor. Our customer support team is readily available to assist and provide personalized support. We may offer alternatives, such as expedited shipping at no extra cost or, in certain cases, provide compensation or discounts for the inconvenience caused. Our primary goal is to ensure transparency, keep customers informed, and take proactive measures to resolve any shipping delays promptly. If you have specific concerns about your order, please contact our customer support, and they will assist you accordingly.